KRD STUDIO

Support

Supernova Rush · Questions, problems and bug reports.

Contact

Supernova Rush is made by one person. Write to [email protected] and you will get a real answer, usually within a few days. Telling me your device model and iOS version makes it much easier to help.

My progress is gone

Progress is stored on the device only — there is no account and no cloud save. It is lost if the app is deleted, or if the device is reset or replaced. I am sorry; there is no way for me to restore it, because I never had a copy.

I bought the ad-free pack but ads are back

Open SETTINGS in the game and tap RESTORE PURCHASES, while signed in with the same Apple Account you bought it with. If it still does not come back, email me with the date of purchase and I will sort it out.

The “watch an ad to continue” button does nothing

The WATCH AD offer only appears when an ad is actually ready. With a weak connection, or when no ad is available in your region at that moment, the offer is hidden and the round simply ends. Nothing is broken and nothing is lost.

I want to change my advertising consent

In the EEA, the UK and Switzerland: SETTINGS → Privacy options in the game. On iOS you can also change tracking in iOS Settings → Privacy & Security → Tracking. See the Privacy Policy for the detail.

The colours are hard to tell apart

Turn on COLORBLIND MODE in SETTINGS. It swaps the planet palette for one chosen to stay distinguishable with the common types of colour vision deficiency.

Reporting a bug

Helpful things to include: what you were doing, what happened, device model, iOS version, and a screenshot or screen recording if you have one.